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Apr 19, 2018, 1:32 PM
7 Posts

SMTP Protocol Returned a Permanent Error 550 [xxx.xxx.xx.xxx]

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: mail,smtp,domino
  • Replies: 0

Hi all,

I'm having some issues sending mail to a group in Domino.

We host a system for a customer on our Domino server so we have setup a mail relay and SPF record in order to handle receiving and sending mail on their domain.

I have created a group called Group1 and placed some users from our customers NAB into this one, these users use mail domain let's call it @acme.com, at the same time in this group I also place some users from our main directory @main.com - so far so good.

I now need to send the group a mail from an external mail client to I enter the group internet address in my mail client group@acme.com and press send.

So now I can see that the server receives the incoming SMTP traffic but the only mails that goes through is to the main domain @main.com and for all users with @acme.com I receive the following error message:

DELIVERY FAILURE: Error transferring to MAIN.COM.OUTBOUND1-COM.MAILANYONE.NET; SMTP Protocol Returned a Permanent Error 550 [xxx.xxx.xx.xxx]. Please contact support for details.

I can't see why this is happening, my first thought was some authentication that files but I know it reaches the group on the server since it sends mails internally to our own Domain but can't send the messages out the our customers domain @acme.com.

Please if anyone have any ideas I would appreciate it!


Cheers
Kristian

 

 

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal